Office Policies
Appointment Cancellation Policy
We understand that things happen, and sometimes you may need to cancel or reschedule your appointment with Dr. Lee. However, we ask that you please give us at least 48 hours notice so that we can make the time slot available to others. If you cancel your appointment with less than 48 hours notice, you will be charged a $50 cancellation fee.
How to Cancel or Reschedule Your Appointment
You can cancel or reschedule your appointment by clicking on the appointment reminder link you received via text or email. If you are having trouble, please text our office at 678-632-2360 or email us at hello@allergymdcare.com.
We appreciate your understanding and cooperation. If you have any questions, please do not hesitate to reach out.
Safety
Visitors
Please limit visitors to minimize exposure to others in the office. Masks are not required but are recommended. If you prefer Dr. Lee to wear a mask, please let us know upon your arrival.
Food in the Office
We understand that food is an important part of many cultures and traditions. However, we ask that you please do not bring food to our clinic on the day of your visit unless specifically instructed by an AllergyMD staff member. This is out of courtesy for our patients who have food allergies.
We appreciate your understanding and cooperation. If you have any questions, please do not hesitate to contact our office.
Refilling Your Prescription Medications
Here are the different ways how to request a refill for your medications that have previously been prescribed by AllergyMD allergists in the past year:
- Sign up for our patient portal and send a message to request refills
- Text us at 678-632-2360
- Make a follow-up appointment and ask for refills during the appointment.
Please allow one week for the request to be addressed. If it has been over a year since you have been seen at AllergyMD, then we will be unable to refill the prescription. Some prescriptions require more frequent follow-ups in which case you will be asked to come in for an appointment before the medication can be refilled. If you have any questions, please do not hesitate to contact our office.
Financial Policy for Point-of-Service Collections
Insurance
We accept most major insurance plans. Please contact your insurance provider directly to determine what your specific plan covers. See our allergy visit insurance guide for instructions.
Referral
Should your insurance company require a specialist referral from your primary care physician before you can be seen, it is your responsibility to obtain that referral prior to your appointment. You should bring the referral with you to your appointment. If you choose to be seen without a referral, you must be prepared to pay for all services in full at the time they are rendered.
Self-Pay
If you do not have an in-network plan, please contact our office to discuss affordable cash-pay options. If you are uninsured or your insurance does not cover your allergy treatment, you will be responsible for the expected full cost of your care at the time of visit.
Billing
As a courtesy to our patients, we will bill your insurance company directly; ultimately the patient is responsible for payment of charges for services received from AllergyMD, including those covered by your insurance.
Payment (VISA, Mastercard, & Discover)
- We request that every patient store a credit card on file. Your credit card information will be stored securely.
- If you choose not to leave your credit card on file, you must pay your estimated costs on the day of the visit. Any fees that are to be returned will be done so within 30 days of notification from your insurance company to our office.
- If your insurance requires a co-pay then, by law, we must collect your carrier designated co-pay at the time of service.
- We will submit a bill for every office visit and await payment from your insurance company.
- If a portion of the bill applies to the patient's responsibility, your credit card will be used to secure that portion; we will inform you a week prior to charging your card.
- The Explanation of Benefits (EOB) will be provided by your insurance company and it will provide all necessary details.
- Charges that do not successfully process or are denied through your credit card will remain your financial responsibility.
- Any charge that has not been paid within 30 days from the last visit, will incur a late charge of $35.00.
- Any account that has not been paid 90 days from the explanation of benefits, will be sent to collections. We will not be able to reverse any accounts that have been sent to collections.
Good Faith Estimate (GFE)
Two recent laws may affect your healthcare billing: the Georgia Surprise Billing Consumer Protection Act (Georgia state law) and the No Surprises Act (Federal law). According to the No Surprises Act, uninsured or self-pay patients are generally eligible for a good faith estimate for non-emergency care under most conditions.
Please note, a good faith estimate is not a binding cost prediction. The final bill may differ due to various factors such as your medical condition, unforeseen complications, and the physician's final treatment plan. Should your final bill exceed the good faith estimate by $400 or more, you have the right to dispute it.
To obtain a good faith estimate, reach out to us at your convenience. We will ask for your email address to send the estimate, which is the most efficient method. Ensure you receive this estimate in writing at least one business day prior to your scheduled medical service.